The next normal will include safety ratings and cleanliness councils


The coronavirus pandemic has roiled the hospitality industry, closing more than 5,000 hotels in the U.S. alone in March and April.

By the start of June, nearly half were still shuttered, according to STR, a hotel data provider.

Now, after months of lockdowns and travel restrictions, some parts of the world are slowly starting to reopen to international travelers. In other areas, regional travel is beginning in earnest. But in a world still grappling with the pandemic, it’s far from business as usual. Hotels are transforming their cleaning protocols and operating models based on the needs of an unprecedentedly germ-conscious public.

“For many people now, the ideal hotel stay involves far less human interaction — pristine and visibly clean,” says Geraldine Guichardo, ‎Global Head of Research, Hotels & Hospitality Group, JLL. “That’s what people will be expecting.”

Global hotel groups have announced sweeping safety measures including electrostatic sprayers to sanitize surfaces, partnerships with disinfectant brands, and partnerships with health care experts to design new guidelines and protocols.

Marriott International launched its Global Cleanliness Council in April and announced investment in sanitation technology. Hilton has aligned with RB, the maker of Lysol and Dettol products, and is consulting with the Mayo Clinic on cleaning practices in all its properties, branded as its CleanStay program.

In Europe, Wyndham Hotels and Resorts extended its Count on Us initiative focused on enhancing safety procedures, including the use of top-of-the-range disinfectants and ongoing access to critical health essentials.

Industry associations are also weighing in. The American Hotel & Lodging Association in May announced its Safe Stay industry-wide cleaning guidelines — calling for procedures such as the frequent cleaning of high-touch surfaces and sneeze- and cough-guards on buffets. The guidelines have been endorsed by hospitality groups across North America, such as Associated Luxury Hotels International and the Global Business Travel Association.

These shifts show that sanitation practices that were acceptable pre-pandemic will no longer be good enough, and hotels will be required to shift their operating models to afford these new standards, says Andrea Grigg, Managing Director, Asset Management, Hotels & Hospitality Group, JLL, who leads asset management for the Americas.

“Cleanliness ratings are likely to become the new key standard for hotels and will replace outdated brand standards,” she says.

Indeed, many of these changes are not just in place for the immediate re-opening stages. Rather, they represent longer-term shifts in operating models as owners and operators look toward a future shaped by the coronavirus pandemic.

“Guests are likely to look for reassurance that health precautions are in place for the medium to long-term as the psychological impacts of the pandemic outlast the virus,” says Jessica Jahns, Head of EMEA Hotels & Hospitality Research. “This may shift preferences to trusted brands over independent properties or sharing economy accommodations such as Airbnb, as consumers trust the brand standards.”

The road to recovery

In the U.S. alone, COVID-19 cost the travel industry US$176 billion in cumulative losses from early March to May 16, according to the U.S. Travel Association.

U.S. hotel occupancy levels shrank to less than 25% in April, down 64% from a year ago, in what STR called the “worst single month ever.”

How quickly hotels recover will depend largely on the travel industry itself — namely whether people are willing to fly, says Daniel Fenton, Director of Global Tourism and Destination Development Services, Hotels & Hospitality Group, JLL.

“The first round of leisure travelers will be inclined to drive rather than fly,” he says. “After that, individual business travel will start to grow, followed by group business travel. It will take longer for group leisure travel.”

With this extended timeline, the ongoing forecasting uncertainty and reinforced social distancing measures, some hotels may find themselves unable to justify the cost of re-opening, says Wendy Chan, Senior Vice President, Hotels & Hospitality Group, JLL, who leads advisory throughout Latin America. This conclusion has pushed hotel investors and operators to consider temporary-use or conversion opportunities to other real estate uses such as coworking spaces, multifamily, senior living, and student housing, she says.

For parts of the world that are especially reliant on tourism, recovery can’t come fast enough. Mexico typically reports an average of 40 million tourists a year, making it the most popular destination in Latin America. The country registered close to 80% fewer international tourists in April than in the same month of 2019, according to the National Institute of Statistics and Geography (INEGI).

How quickly the country recovers is largely dependent on economic recovery in the U.S. and Canada, the two most prominent international sources of visitors to Mexico.

“Everything depends on how quickly global markets recover, when a vaccine is approved and distributed, and when people have the disposable income and confidence to travel,” Chan says. “In the meantime, the hotel industry is in the process of rethinking the business.”

Original Article:

Read full post

I have listed a new property at 112 16 AVENUE NW in Calgary.
Highly visible two-story office building on 16th Ave. NW with recognizable pylon sign of a gorilla in the front of the building. For sale is 2 parcels of land, one parcel is immediately behind the building at 111 17th Avenue NW, used as the parking stalls for the building for 15-25 cars with additional 5-7 stalls directly behind the building. This building is comprised of 4 suites totalling 7738 SQ FT. The main floor has two Tenants (this space was totally renovated by the landlord five years ago): 1210 sq ft/unit, one with access from the rear of the building. Other suite with front entrance, leased until May 2022 & has stairs leading to 2nd floor offering tenant add'l 2400 sq ft office space. Second floor also has a small office occupied by owner. The basement level is partially rented out as a dance studio (1650 sq ft). The rest of the space is used as storage. Lot size per parcel is 125’x37.5’. Owner has spent over $100,000 upgrades with new mechanicals thru out and Tenant improvement packages.
Read full post

I have listed a new property at 24 2333 18 AVENUE NE in Calgary.
Upper mezzanine includes 2 bathrooms, one with shower, 3 offices, 1 meeting room, and full kitchen, balcony, dual front and rear entrance. Professionally installed tile flooring, additional broadloom carpet. Close to various restaurants, hotels and municipal airport. East of Highway 2, North of Highway 1 and West of Barlow Tr. Over 2,056 SF of office and warehouse space on the main floor and another 1,444 SF in the mezzanine with 3 bathrooms and a kitchen. Condo Fees include Electricity, Water and Waste Removal. Power 200 amps TBV.
Read full post

I have listed a new property at 140 2730 3 AVENUE NE in Calgary.
Investment for sale! Over 2,500 SF of useable office and warehouse space with 1,212 SF of main floor office space, 620 SF mezzanine and a 712 SF warehouse. Fully leased. Property Tax $431.00 per month as of July 1st (2020). Condo fees $478.86 +/- per month (2020). Insurance: $1,229.00 per/Year. The CAP rate is (7.5%. TBV) One large 12 x 14-grade level drive-in door with a clear ceiling height 22 ft. Three assigned surface parking spaces. Very well located complex with access to Major routes located in the Meridian / Franklin Industrial park.
Read full post
Data is supplied by Pillar 9™ MLS® System. Pillar 9™ is the owner of the copyright in its MLS®System. Data is deemed reliable but is not guaranteed accurate by Pillar 9™.
The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by The Canadian Real Estate Association (CREA) and identify the quality of services provided by real estate professionals who are members of CREA. Used under license.